Cancellation Policy

Mid – High Season

• If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.00
• If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.

Low Season

• If the booking is cancelled 14 day or more prior to the planned of arrival, there will be a full refund less an administration fee of $50.00
• If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee $50.00 will be deducted from the deposit held before the remainder is refunded.

Short notice bookings

• Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.

Confirmed bookings

• A booking that has not been confirmed by a deposit being paid is not guaranteed.
• A deposit of $100 – Low Season, min of $200 mid – High season will confirm the booking.
• The balance of the tariff is due on arrival (unless otherwise arranged by the manager).

The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.